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Casablanca Fan Service Center

Casablanca Fan Service Center

Grand Light is an authorized Casablanca Factory Service Center. In this section, you will find all the information you need to have your fan repaired. This information will include warranty information, shipping instructions, flat rate repair fees, and payment options. If you still have questions, we have Customer Service representatives just a phone call away to assist you.

Description Cost Airflow/Next Generation by Casablanca
3-Speed Repair $110.00 $70.00
Versa-Touch Repair $110.00 $110.00
Inteli-Touch Repair $140.00  
Inteli-Touch Conversion (Models purchased before 1986) $170.00  
Homestar N/A $205.00-currently non-repairable in most cases (Inteli-Touch CONVERSION ONLY)
Slumber-Quiet Repair $140.00 N/A
Comfort-Touch Repair $165.00 N/A
Flywheel Repair $75.00 $75.00


Water Damage
The cost is determined by the extent of repairs needed.

Casablanca Fan with K-63 Motors
Parts are NOT available - - fan is NOT repairable.

Note: If product is found to be non-defective, a $45.00 standard charge will apply. This includes inspection, labor, repackaging and shipping

3 Speed:
When your fan is received at our Factory Service Center it is thoroughly tested. All component parts, wiring, and motors are checked before the technician makes a final determination. Upon your approval, your repair COULD include the following:
  1. MOTOR REPLACEMENT
  2. ELECTRONICS REPLACEMENT
  3. FLYWHEEL REPLACEMENT
  4. REWIRED
  5. RETURN SHIPPING
  6. LABOR AND EVALUATION
Note: All repairs have a 90 day warranty

VERSA-TOUCH:
When your fan is received at our Factory Service Center it is thoroughly tested. All component parts, wiring, and motors are checked before the technician makes a final determination. Upon your approval, your repair COULD include the following:
  1. MOTOR REPLACEMENT
  2. RECEIVER BOARD REPLACEMENT
  3. FLYWHEEL REPLACEMENT
  4. REWIRED
  5. REMOTE REPLACEMENT
  6. RETURN SHIPPING
  7. LABOR AND EVALUATION
Note: All repairs have a 90 day warranty

SLUMBER QUIET:
When your fan is received at our Factory Service Center it is thoroughly tested. All component parts, wiring, and motors are checked before the technician makes a final determination. Upon your approval, your repair COULD include the following:
  1. MOTOR REPLACEMENT
  2. HEAT SINK ASSEMBLY
  3. POTENTIOMETER
  4. PRINTED CIRCUIT BOARD
  5. FLYWHEEL REPLACEMENT
  6. REWIRED
  7. RETURN SHIPPING
  8. LABOR AND EVALUATION
Note: All repairs have a 90 day warranty

COMFORT-TOUCH:
When your fan is received at our Factory Service Center it is thoroughly tested. All component parts, wiring, and motors are checked before the technician makes a final determination. Upon your approval, your repair COULD include the following:
  1. MOTOR REPLACEMENT
  2. PRINTED CIRCUIT BOARD
  3. BI DIRECTIONAL FLOW REGULATOR REPLACEMENT
  4. REMOTE CONTROL
  5. FLYWHEEL REPLACEMENT
  6. REWIRED
  7. REMOTE REPLACEMENT
  8. RETURN SHIPPING
  9. LABOR AND EVALUATION
Note: All repairs have a 90 day warranty

Casablanca Fan Warranties at a Glance
WARRANTY EFFECTIVE
1998 WARRANTY to Current LIFE TEN (10) YEARS N/A ONE (1) YEAR ONE (1) YEAR ONE (1) YEAR
'OLD' 1988 through 1997 WARRANTY K-55 MOTORS Intel-Touch COMFORT-TOUCH N/A TEN (10) YEARS ONE (1) YEAR ONE (1) YEAR ONE (1) YEAR
'OLD' 1987 WARRANTY K-55 MOTORS Intel-Touch COMFORT-TOUCH   3 SPEED MOTORS TEN (10) YEARS ONE (1) YEAR ONE (1) YEAR ONE (1) YEAR
NOTE: Outdoor fans such as Utopian and Lanai will have a 10 YEAR WARRANTY on the motors.

Payment Instructions

Grand Light accepts Visa, Master Card, Discover Card, Cashiers Check, personal check, business check or Money order. We regret that we do not ship C.O.D.

We require you to send payment with your fan to expedite your repair. If you do not feel comfortable doing this, a representative from our repair department will contact you for payment when your fan is received. Please provide us with a daytime and evening phone number, as we will be calling between the hours of 9:00 am and 5:00 pm.(EST).





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